Last updated: 25 August 2026. This website is operated by Grayston Technology Ltd, a private limited company registered in England and Wales under company number 15757092.

1. Acceptance of these terms

By accessing or using this website, you agree to these Website Terms of Use. If you do not agree with them, you should stop using the website. These terms govern use of the website only. They do not create a contract for consultancy, technology or other services. Services are subject to a separate proposal, statement of work, order form or other written agreement.

2. Information on this website

Website content is provided for general information only. We take reasonable care to keep it accurate and current, but do not guarantee that it is complete, accurate or up to date. It should not be treated as technical, legal, financial or other professional advice on which you rely without obtaining advice appropriate to your circumstances. Information about third-party products, services and technologies may change and may be governed by third-party terms.

3. Permitted use

You may use this website for lawful business and information purposes. You may print or download reasonable extracts for personal or internal business use provided that you:

• do not alter the content;
• acknowledge Grayston Technology Ltd as the source where appropriate;
• do not use the content in a misleading way; and
• do not use it commercially without our prior written permission.

4. Prohibited use

You must not:

• use the website unlawfully or fraudulently;
• attempt unauthorised access to the website, its server or connected systems;
• introduce viruses, malware or harmful material;
• conduct automated scraping, harvesting or data extraction without permission;
• interfere with the website’s operation or security;
• impersonate another person or misrepresent your identity;
• use our name, branding or content misleadingly; or
• reproduce a substantial part of the website without permission.

We may restrict or block access where we reasonably believe these terms have been breached.

5. Intellectual property

Unless stated otherwise, Grayston Technology Ltd or its licensors own the intellectual-property rights in this website and its original content, including text, layout, design, graphics, branding and software. Nothing in these terms transfers intellectual-property rights to you. Third-party names, logos, product names and trademarks belong to their owners. Their appearance does not necessarily indicate endorsement, partnership or affiliation.

6. Third-party websites

Links to third-party websites and services are provided for convenience and information only. We do not control them and are not responsible for their availability, security, content, products, services or privacy practices. You should review the terms and privacy information of any third-party website you visit.

7. Availability and security

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors or harmful components. We may suspend, withdraw, restrict or change any part of it without notice where reasonably necessary, including for maintenance, security or business reasons. You are responsible for suitable security software and secure systems when accessing the website.

8. Liability

Nothing in these terms excludes or limits liability where unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, Grayston Technology Ltd is not liable for loss or damage arising solely from reliance on general website information or circumstances outside our reasonable control. For business users, we are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, business opportunity, goodwill, or loss or corruption of data arising from use of the website.

9. Changes to these terms

We may update these terms to reflect changes to the website, our business or applicable law. The updated version will be published here with a revised date.

10. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes relating to business use of the website. Consumers may also have rights to bring proceedings in another part of the United Kingdom in which they live.

Last updated: 25 August 2026.

1. What cookies are

Cookies are small data files stored on a device when a website is visited. Similar technologies may remember preferences, operate website features, measure usage or support security.

2. How we use cookies

Strictly necessary cookies

These are required for essential website functions, security, network management, contact-form operation or recording privacy choices. Consent is not normally required where a cookie is strictly necessary to provide a service requested by the user, although information about it must still be provided.

Analytics cookies

Analytics cookies help us understand how visitors use the website, including pages visited and errors encountered. They will not be placed unless the visitor has actively consented where consent is required.

Functionality cookies

These may remember choices and provide enhanced features. Where they are not strictly necessary, they will be used only after consent.

Marketing cookies

These may measure advertising, build visitor profiles or track activity across websites. They will not be placed without appropriate consent.

3. Current cookie position

Technology	Provider	Purpose	Category	Duration
Browser storage or essential session technology, if used by the hosting platform	Website hosting provider	Security, delivery and essential operation	Strictly necessary	For the session or as required for security

4. Cookie consent

Non-essential cookies must not be placed before valid consent. Continuing to browse is not, by itself, sufficient consent. Visitors must be able to accept or reject non-essential cookies and change their preferences easily.

5. Managing cookies

You can block or delete cookies using your browser settings. Blocking some cookies may affect website functionality. If optional cookies are introduced, a Cookie Settings control will also be provided.

6. Changes to cookie use

We may update this policy when cookies or website providers change. Cookie use should be reviewed whenever analytics, embedded video, chat, maps, advertising or other third-party features are added.

1. Contract documents

The contract consists of the relevant proposal, quotation, order or statement of work; written variations agreed by both parties; and these Business Service Terms. If there is a conflict, the proposal or statement of work takes priority. A contract begins when the client accepts our proposal in writing, issues an accepted purchase order, instructs us to begin work, or otherwise accepts the services on the stated basis.

2. Services

We will provide the services described in the applicable proposal or statement of work with reasonable care and skill. Dates and project plans are estimates unless expressly fixed. We will take reasonable steps to meet agreed dates but are not responsible for delays caused by the client, a third party, incomplete information or circumstances outside our reasonable control.

3. Client responsibilities

The client will:

• provide timely, accurate and complete information;
• provide appropriate access to relevant staff, systems and premises;
• make decisions and provide approvals without unreasonable delay;
• maintain appropriate backups and security controls;
• obtain necessary third-party permissions and licences;
• ensure its instructions and materials do not infringe third-party rights or break the law; and
• nominate an authorised project contact.

We are not responsible for delay, additional cost or reduced performance resulting from failure to meet these responsibilities.

4. Fees and expenses

The client will pay the fees in the proposal or statement of work. Unless stated otherwise, fees exclude VAT and similar taxes; reasonable pre-approved expenses are additional; time-based work is charged at stated rates; estimates are not fixed-price commitments; and additional or changed work may be charged separately.

5. Invoicing and payment

Unless the proposal states otherwise, invoices are payable within 30 calendar days, in pounds sterling, without set-off or deduction except where required by law. Genuine invoice disputes must be raised promptly with the disputed amount and reason. We may charge statutory interest and recovery costs on overdue commercial debts and may suspend services after reasonable written notice where an undisputed invoice remains overdue.

6. Changes

Either party may request changes to scope, assumptions, deliverables or timetable. We are not required to implement a change until its effect on fees, resources and timing is agreed in writing. Until then, we may continue under the existing scope.

7. Intellectual property

Each party retains intellectual property owned or developed independently before the project. Unless the proposal says otherwise, Grayston Technology Ltd retains its methods, experience, know-how, templates, tools, reusable materials and pre-existing technology. Following full payment, the client receives a perpetual, non-exclusive licence to use project deliverables for internal business purposes. The client may not resell, sublicense or commercially exploit our reusable materials unless agreed in writing. Third-party materials remain subject to their licence terms. The client permits us to use supplied information and materials as necessary to provide the services.

8. Confidentiality

Each party will protect confidential information received from the other and use it only to perform or receive the services. This does not apply to information that is public other than through breach, already lawfully known, lawfully received from another source, independently developed, or required to be disclosed by law, a court or regulator. Confidential information may be shared with employees, subcontractors and professional advisers who need it and are appropriately bound.

9. Data protection

Each party will comply with applicable data-protection law. Unless otherwise agreed, each acts as an independent controller for its own business-contact and administrative information. If we process personal information solely on the client’s behalf, appropriate data-processing terms will be agreed before processing begins.

10. Third-party services

Services may depend on third-party platforms, software, infrastructure or suppliers. We are not responsible for changes, interruptions or failures outside our reasonable control. Third-party services may carry separate charges, licences and terms.

11. Warranties

We warrant that services will be performed with reasonable care and skill. Except where expressly stated, all other warranties, conditions and terms that may legally be excluded are excluded to the fullest extent permitted by law. We do not guarantee a particular commercial outcome, saving, revenue level or business result unless expressly agreed in writing.

12. Liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot legally be excluded. Subject to that, neither party is liable for indirect or consequential loss. We are not liable for loss of profit, revenue, anticipated savings, goodwill, business opportunity or data unless the proposal states otherwise. Our total aggregate liability under the relevant contract will not exceed the fees paid or payable under that contract during the 12 months preceding the event giving rise to the claim. The client is responsible for backups, business continuity and cybersecurity.

13. Termination

Either party may terminate in accordance with a proposal notice period; immediately for material breach not remedied within 14 days after written notice where capable of remedy; or immediately if the other becomes insolvent or ceases business, subject to insolvency law. If no notice provision appears in the proposal, either party may terminate ongoing services on 30 days’ written notice.

14. Consequences of termination

The client must pay for services performed and costs properly incurred up to termination. Each party must return or securely delete the other’s confidential information where reasonably requested, subject to legal-retention obligations. Provisions intended to continue—including payment, confidentiality, intellectual property, liability and governing law—remain effective.

15. Subcontracting

We may use suitably qualified subcontractors and remain responsible for the parts of the services they provide on our behalf, subject to the contract.

16. Events outside reasonable control

Neither party is liable for delay or failure caused by circumstances outside its reasonable control, provided it informs the other and takes reasonable steps to minimise the effect. This does not excuse payment for services already provided.

17. Notices

Formal notices must be sent by email and, for termination or a legal dispute, also by recorded post to the address in the proposal or the party’s registered office.

18. General provisions

• Neither party may transfer the contract without written consent, except as part of a genuine business sale or reorganisation.
• Delay in enforcing a right does not waive it.
• If a provision is unenforceable, the remaining provisions continue.
• The contract is the entire agreement concerning its subject matter, without excluding liability for fraud.
• No person other than the parties may enforce the contract.
• Variations must be agreed in writing by authorised representatives.

19. Governing law and jurisdiction

The contract is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from it.

Last updated: 25 August 2026. Grayston Technology respects your privacy and aims to collect only the information needed to respond to a business enquiry.

Information you choose to provide

The contact form on this website does not submit information to a database. It prepares an email in your own email application. If you contact Grayston Technology, your message may include your name, business contact details, organisation and information about your enquiry.

How information is used

• To respond to your enquiry and arrange a conversation.
• To assess whether Grayston Technology can support your opportunity.
• To manage an existing or potential business relationship.
• To meet legal, regulatory or professional obligations where applicable.

Cookies and analytics

This website concept does not set advertising cookies or use behavioural tracking. If privacy-conscious analytics are added during deployment, this notice should be updated before publication.

Retention and sharing

Business correspondence is retained only for as long as reasonably necessary for the enquiry, relationship and applicable legal obligations. Information is not sold. It may be shared with professional advisers or service providers only where necessary and subject to appropriate safeguards.

Your rights

Depending on applicable law, you may have rights to access, correct, erase, restrict or object to the use of personal information. Contact info@graystontech.com with a privacy request.

Contact

Grayston Technology Ltd, Unit 4 West Station Goods Yard, Terminus Road, Bexhill on Sea, TN39 3LR. Email: info@graystontech.com. Telephone: +44 (0)782 447 4080. Please use the subject line “Data protection request” for personal-information enquiries.

Personal information we collect

We may collect contact and identity information, including your name, job title, employer, business email, telephone number and business address; enquiry and correspondence information; client and supplier records; proposal, contract, project, invoice and payment-status information; website and technical information such as IP address, browser, device, operating system, referring website, pages visited, approximate location, visit dates and duration, security logs and consent preferences; and marketing preferences and opt-outs.

We do not normally collect complete payment-card details ourselves. Payment information may be handled by the relevant bank or payment provider. We do not intend to collect special-category personal information through the website.

How we obtain information

Information may come directly from you; your employer, colleague or organisation; website and contact-form use; meetings, calls, emails and professional networking; publicly available business sources; referrals or business partners; or service providers working on our behalf. If you provide another person’s information, you should ensure that you are entitled to do so and that they have been appropriately informed.

Purposes and lawful bases

Purpose	Typical lawful basis
Responding to enquiries and arranging discussions	Legitimate interests or steps requested before entering a contract
Preparing proposals, quotations and statements of work	Pre-contract steps and legitimate interests
Providing contracted services and managing relationships	Contract performance and legitimate interests
Invoicing, financial administration and business records	Contract, legitimate interests and legal obligations
Operating and securing website, email and IT systems; investigating misuse or claims	Legitimate interests and legal obligations
Marketing where consent is required	Consent
Relevant business-to-business communications and recording opt-outs	Legitimate interests and legal obligations

Where we rely on legitimate interests, we consider necessity, proportionality and your rights. Consent may be withdrawn at any time without affecting earlier processing.

Marketing

We may send relevant business communications where permitted by law. We will identify ourselves and provide a way to unsubscribe or object. Limited suppression information may be retained to respect an opt-out. We seek consent where required, including where rules applicable to individuals, sole traders or certain partnerships require it.

Sharing information

Where necessary, information may be shared with website, email, hosting and cloud providers; IT and cybersecurity providers; CRM and administration providers; accountants, insurers, auditors, solicitors and advisers; banks and payment providers; subcontractors, consultants and partners involved in agreed services; authorities, courts and parties to legal proceedings; or prospective buyers, investors and advisers during a proposed sale, restructuring or investment. Providers acting for us must protect information and use it only for authorised purposes. We do not sell personal information.

International transfers

Some technology and cloud providers may process information outside the United Kingdom. We take reasonable steps to use an appropriate legal transfer mechanism, such as UK adequacy regulations, approved contractual safeguards or another mechanism permitted by data-protection law.

Retention periods

Information	Normal retention
General enquiries and unsuccessful proposals	Up to 24 months after the last meaningful contact or proposal
Client contracts and important project correspondence	Normally six years after the relationship or project ends
Invoices and accounting records	Normally six years after the relevant financial period, or longer if legally required
Website and security logs	Normally up to 12 months, unless needed for an incident
Marketing consent and suppression records	For as long as relevant to demonstrate or respect the preference
Legal disputes and claims	Until the applicable claim period and proceedings conclude

Information may be retained longer where required by law, litigation, investigation or another documented business need.

Security

We use reasonable organisational and technical measures intended to protect personal information. No internet, email or storage system can be guaranteed completely secure. Avoid sending confidential or sensitive information through an unsecured form or ordinary email unless safeguards have been agreed.

Your rights and complaints

Depending on the circumstances, you may have rights to be informed; access, correct or delete information; restrict or object to processing; object to direct marketing; receive certain information in a portable format; withdraw consent; and complain. Rights are subject to legal conditions and exemptions. We may request reasonable information to verify identity and understand a request.

Contact info@graystontech.com with the subject “Data protection complaint”. We will acknowledge a data-protection complaint within 30 days and keep you informed while it is considered. If dissatisfied, you may complain to the Information Commissioner’s Office. The ICO public helpline listed in the supplied legal document is 0303 123 1113; current details should be confirmed on the ICO website.

Automated decisions and children

We do not currently make solely automated decisions about website visitors or business contacts that produce legal or similarly significant effects. The website and services are intended for business users and are not directed at children.

Changes to this notice

We may update this notice when our activities, service providers or legal obligations change. The updated version will be published here.